From: Rakesh Goyal
To: hotel@annapurna.com/np
Sent: Tue, 22 June, 2010 2:02:56 AM
Subject: Most Uncomfortable Stay in Annapurna Hotel
Dear Sir,
This is to inform you that we have booked your hotel for stay
during our visit to Nepal – Kathmandu for three days from 18th June
2010 till 21st June 2010.
We have gathered the informations from Website to check the best
hotel for our stay in Kathmandu. We could finalise your hotel keeping in view
the informations provided at your website.
We have asked our agent to book at your hotel against his wishes.
He being the experience holder tried to convince us to stay in any other hotel
to get a comfortable stay but we insisted and asked him to book at your
hotel. He suggested us to stay in Radisson or any other hotel but we have
paid more to stay in your hotel, since the information provided at your site
says – “Athiti Devo Bhawa – Guests are like Gods”
We were allotted Room No. 3020 & 3022 since we have booked 2
rooms for 4 person. And the torture begins ……
We have booked for Deluxe Rooms whereas we have allotted Superior
rooms at the cost of Deluxe Rooms. Even please find below the deviations
from your website for Superior Rooms
|
Sr. No.
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Informations from your Website for Superior Rooms
|
You Offer Practically
|
|
1.
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Welcome drinks & fruit basket on Arrival at hotel room
|
No welcome, No welcome drink, No fruit basket in any of the
rooms.
|
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2.
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24 hours Housekeeping/Room service
|
Worst housekeeping. I have travelled to almost all countries of
the world and stayed in 5 star hotels only, but I never come across with this
type ofWorst House keeping. They can not provide clean Towels, can not
provide Toiletaries, Napkins in proper condition. Even they can not provide
Drinking Water. We have to ask atleast 10 times to get the water even. We
even have to call Reception/Duty Manager to get the water. You can think of
your 5 star hotel services.
|
|
3.
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Air Conditioning
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Not working properly. Sweating in Airconditioned room???
Complained 6 times, checked the same once but no change in cooling. Room temp
is more than 26 degrees all the time in running AC at Max Cooling. You may
check the rooms.
|
|
4.
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Bathroom Amenities
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Amenities which you have provided include Soap, Shampoo &
Body Lotion. These are available in One star hotel also. If you need extra
any time, which we have asked once, we get the reply that we provide these
only once in a day. What is this??? Five star or a Dhaba???
|
|
5.
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Coffee maker
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Not available in any of the rooms. We have asked for Coffee
maker, but we were replied that we don’t provide Coffee maker in Superior
rooms, they why you have published in your site that you provide Coffee maker
in Superior rooms also. But when we insisted, we were told that you don’t
have Coffee maker and would be provided Next day. Why you have taken the
booking or why you have written false informations on the site.
|
|
6.
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Connecting rooms
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Not provided, even booked two rooms.
|
|
7.
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Hair Dryer
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Provided as a showpiece but not working. Complained many times
but nobody is listening.
|
|
8.
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Wi Fi connectivity
|
Not available in room. Whereas you have mentioned that Wi Fi
connectivity is avaialbale in all rooms. We were asked to do the job at
Business centre in hotel Why????
|
|
9.
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Ironing Board
|
Not available in any of the rooms. We asked the same and we were
told again the same answer that we don’t provide Ironing Board in Superior
rooms. They why you publish wrong informations on your site????
|
|
10.
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Refrigrator Luxurios and Upgraded furnishings
|
No Refrigrator available in any of the rooms. We asked for
Cold water, even that is not provided in your hotel. You say – Your hotel is
Five star – Shit and shame on you????
|
|
11.
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Separate seating Area
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Provided a little space with only one chair to
accommodate only one person. Two persons can not sit in the room.
|
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12.
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Newspaper & Magazines
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Nothing is provided in any of the rooms. Not even the Newspaper.
Why????
|
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13.
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Telephone – Auto wake up
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Not used so can’t comment
|
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14.
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Telephone with Date Port
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Again we were told that Superior rooms can’t use this facility.
Why???
|
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15.
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Thermostat – Adjustable
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Not working in any of the rooms at Cooling position.Complained
many times. No change. Can not comment for Heating side, since not required.
|
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16.
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60 channel TV CABLE
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Not used, so can’t coment.
|
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17.
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Premium HBO, CNN
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Not Used, So can’t comment
|
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18.
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Work Desk with lamp
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You have put the Television on the work desk, so the space on
Work Desk is gone with TV.
|
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19.
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Mini Bar
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Not available in any of the rooms.
|
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20.
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Personal Safe Deposit Box
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Not available in any of the rooms.
|
With getting these type of services, you can easily understand
that we have not used your Hotel Business Services & Hotel Leisure
services.
We do understand from some customer that your Room Service
has stolen Rs. 10,000.00 from their room and they have complained to your Duty
Manager but he does not seem interested to trace the culprit, during our stay
period only.
We have informed one day advance to your Front Desk Reception to
arrange our Check Out and arrange for transfer to Airport at 8.10 a.m., since
we have to catch the International flight of Nepal Airline at 11.10 a.m.,
nobody is bothered to arrange the same. We have reminded at 7.30 a.m. on 21st,
8.00 a.m. on 21st and 8.30a.m. on 21st and we were
arranged Non A.C. CAR at 9.15 a.m.
So you must understand how you have spoiled our vacations, time
and money for staying in your hotel against our experienced Travel agent. You
have treated like this “Customer is a Murga, since you got the money in Advance
and can treat as per your choice”
If this hotel is in India and somebody in India would have
cheated me like this I would have definitely put a case against them. But I
would suggest you to immediately change the facility offered for your customers
at the Website within two days, otherwise I would put the exact offering with
my true experience at Website.
We have booked the hotel after getting the informations from
Website and we hope that you should not fool and spoil the mood of any further
Indian atleast.
RAKESH GOYAL
Mobile No. 98101 13966
E-mail Add: disposurgicals@ymail.com
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